Refund policy

We understand that every purchase may not fit and returns are needed sometimes. We are here to make your return as easy as possible. After reviewing the return policy below, if you have any questions, please contact us.

In-Store: 

We accept returns for in-store credit or exchange within 14 days for all eligible merchandise. Items must be accompanied by the receipt from purchase or a gift receipt, never been used/worn and be in the original packaging and have the original tags attached. We reserve the right to refuse a return if the conditions are not met.

The following items are final sale in-store or online:

Jewelry, Discounted Items, Special Order Furniture, Special Order Lighting, Custom Personalized / Special Orders

Online:

ALL return request must be made within 14 days of receiving the item. After the return has been approved, you can either send back the item yourself or we can provide you with a return label. The return label amount will be deducted from your store credit total. Any item returned to us not in compliance with the return policy will be sent back to the customer at their expense. After 14 days, we will not be able to accept any returns. No expectations. Returns received without authorization will be refused and sent back to the customer. 

Original shipping fees are non-refundable and return shipping is the responsibility of the customer.

Damaged/Defective Items:

Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. If you happen to receive an item that is damaged or defective, this is for you! 

1. Damages must be reported to us prior to wearing the garment. Tags must still be attached.
2. All reports must be made within 3 days of receiving your garment or it will not be accepted.

Please contact us immediately by email at info.shopclaireandschuster@gmail.com

Provide us with a close up photo of the damaged/defective area, as well as a full view. We take photos of every item as packaged to know how it leaves our door! Please include your first and last name , as well as order number. 

Exchanges:

Due to the limited quantity of inventory, we do not offer online exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our store. If you are needing a different size/color in an item you can either: 

• Reorder the item in the size you need and then send the original item back to us (postmarked within 14 days) for a refund, or
• Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like.